Wild Gorse

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at ardnamurchancrafts@gmail.com. Please note that returns will need to be sent to the following address: Old House, Acharacle PH36 4LA

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at ardnamurchancrafts@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at ardnamurchancrafts@gmail.com.

All of our candles are carefully crafted to ensure you get the best from them but here's a few tips to ensure the perfect burn:

Ensure the candle wick is trimmed to the height of 5mm before
lighting each time and clear any debris from last burn.

Allow candle to burn 2-3 hours until the wax is molten to the edge of the tin. This will ensure an even melt and last longer

Do not burn candle for longer than 4 hours

Make sure you clear the wax of any debris before re-lighting

Always keep your candle on a heat-resistant and level surface

Do not leave a lit candle unattended, within a draught or close to soft furnishings

Keep children and pets safe by keeping them away from candles

Leave the candle to rest.

Do not try to move it as the tin and the wax will still be very hot.